PWU ONLINE FAQs SHEET

(Updated March 22, 2020)

Dear Students,

We’ve compiled a list of some Frequently Asked Questions these past few days with regard to our shift to an online system of enrollment as well as the online and alternative mode of classes for this 3rd Trimester. We’ll be updating this list regularly as more questions are raised. And while we may not have covered all your concerns, we hope that this would be an easy reference point to make the process smoother for you. If there are issues which were not covered here, please feel free to message us so that we may better address your problem directly.

Once again, thank you for bearing with us in this very difficult time. Your safety and welfare are our priority.

Stay home and stay safe Patriots!

The PWU Team

I. ONLINE ENROLLMENT

Login Errors

1. I can’t seem to log into my account. What username and password should I use?

Students should be able to access their account by using their student ID # as username and birthdate (in YYYYMMDD format) as password

2. I’ve been trying to access the ERP student account but it shows log-in failed and there was an error validating your user name and password.
How can I solve this problem? How do I reset my password?

Students receiving an error message when trying to log in are advised to contact the IT Department at email address ict@pwu.edu.ph to have their passwords reset.

3. I’m a new student, how can I log into the student portal and process my online enrollment?

New students may contact Admissions at admissions@pwu.edu.ph for online enrollment assistance. Please just be ready with your requirements, which will be sent to the Dean of the program you are applying to. Once provisionally accepted, you'll be issued an applicant ID, which you may use to access the student portal and enlist for your classes.


Missing Subjects / Subjects not appearing or are not available

1. The subjects I need to enroll in for this trimester do not appear on my student portal. What do I do now?

Students are advised to contact their dean or program chair to ask for Google classroom codes based on their curriculum.


Registrar – Deficiency [missing documents, initial interview and Guidance]

1. I can’t proceed with the enrollment process online because it shows on my account that I have a deficiency.

Students are advised to contact their dean or program chair to coordinate with the University registrar. They may “temporarily untag” the student’s account to allow him/her to enlist. Note that after the quarantine period, the student still needs to comply with whatever deficiencies he/she may have had prior to the “untagging”.

2. I can’t proceed with the enrollment process online because it shows on my account that I need to take the Initial interview and/or go to Guidance.

Students are advised to contact their dean or program chair to coordinate with the University registrar. They may “temporarily untag” the student’s account to allow him/her to enlist. Note that after the quarantine period, the student still needs to comply with whatever deficiencies he/she may have had prior to the “untagging”.

Special classes

1. I need to take a special subject for this trimester, how can I enroll for a special subject?

Kindly contact your Dean directly and request to open a special class. If approved, the University Registrar will create a class code for it which the student can use to enlist


II. PAYMENT

1I was able to enlist for my subjects, but I’m applying for a scholarship/discount (Athlete, University Scholar, Alumni or sibling discount, etc.), can I still enroll?

Yes you may. Discounts and scholarships will be processed after the quarantine period. During this quarantine period, you may just directly enlist for your classes, then contact your Dean/Program Chair for the Google Classroom codes. You MAY already join the classes.

2. Because of the Enhanced Community Quarantine, I cannot leave the house to deposit my payment at the bank, and I do not have a credit card nor an online banking account, can I still enroll?

Once you have been able to enlist for your classes but cannot proceed to payment, you may just obtain the Google Classroom codes and join the classes. Payment for your assessment may be done after the quarantine period.

3. I still have arrears from the 2nd Trimester that I have yet to settle, can I proceed with enrollment for the 3rd Trimester?

The University is temporarily allowing students with arrears from previous trimesters to enroll for the 3rd Trimester due to existing circumstances. All arrears however will have to be settled at the end of the 3rd trimester.


III. GOOGLE CLASSROOM

1. Where can I get the Google Classroom codes for the classes I need to take this trimester?

Kindly contact your Dean through email or your schoolrsquo;s official Facebook page for the list of Google Classroom codes.
(Refer to Contact Us for the Facebook links)

2. I don’t have a stable internet connection where I currently am, how else can I access my class requirements?

Kindly contact your Dean or professor for alternative modes of learning such as projects, assignments, readings, or possible make up classes. The University has instructed its faculty during this time of crisis to exercise utmost leniency for students who may not have the means to actively participate in Google Classroom online classes.

3. Are there other ways to obtain assignments and lessons from my teachers outside of Google Classroom?

Yes, faculty have been asked to also use Facebook messenger, email, as well as text messaging to reach out to their students and disseminate information and assignments.


Step-by-step Process for New Student Applicants during the Enhanced Quarantine Period

  1. Submit all your personal requirements to the Admissions Office via email admissions@pwu.edu.ph. The Admissions Department gathers all personal requirements from the Applicant and creates an Applicant Number. The documents are then sent to the Deans/Program Chairs. (Example of an Applicant Number: 1920B18244)
  2. The Deans/Program Chairs will verify and send the list of pre-confirmed Applicants to the ICT Team for PWU Email Creation.
    Note: The new Applicant is considered as pre-confirmed, but they need to submit all the requirements after the community quarantine period.
  3. The ICT department will then create the Applicant’s PWU email address and send it back to the Deans. (e.g. 1920B18244#6;pwu.edu.ph)
  4. New Applicants may now use the PWU email and join Google Classrooms made by their Deans/Program Chairs.

Things to note:

  • The Applicant Number is a temporary number to be used during the quarantine period to create the applicant’s email address and log on to the student portal.
  • All pre-confirmed Applicants must complete their enrollment process after the quarantine period.
  • Once the new Applicant is fully enrolled and has already been issued an official Student ID number, the ICT team will create a new PWU Student Email which he/she will use henceforth.